Privacy policy

This policy explains how Shanghai Mars Industrial Co., Ltd. ("PMF", "we") handles personal data collected through https://www.packaging-machine-factory.com.

What we collect

When you send an inquiry we collect the details you enter: name, email, company, country, phone or WhatsApp number, the machine you are interested in and your message. We also record the page you sent it from, the time, and your IP address and browser user-agent for spam prevention.

Why we use it

We use your details only to answer your inquiry, prepare quotations and follow up on the project you asked about. The legal basis is your consent and our legitimate interest in replying to business inquiries.

Cookies and analytics

This website does not use advertising or tracking cookies. The inquiry administration area uses a single strictly necessary session cookie for logged-in staff.

Where data is stored

Inquiries are stored in a database operated on Cloudflare's infrastructure and accessed only by our sales staff. Emails you send us are stored by our email provider.

How long we keep it

We keep inquiry records for up to three years after our last contact, or less if you ask us to delete them.

Sharing

We do not sell personal data. We share it only with service providers needed to run this website and our email, and where required by law.

Your rights

You can ask to access, correct or delete your data, or withdraw consent, by emailing inquiry@packaging-machine-factory.com.

Contact

Shanghai Mars Industrial Co., Ltd., Shanghai, China. Email inquiry@packaging-machine-factory.com, phone +86 176 2154 1688.